PRIVACY POLICY

At Kintail Retreats, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you make a booking, contact us, or use our website. 1. Information We Collect We may collect and process the following information: - Name - Email address - Telephone number - Billing and payment details - Booking information - Guest communication and enquiries - Website usage data through cookies or analytics tools 2. How We Use Your Information We use your information to: - Manage and confirm bookings - Communicate with you regarding your stay - Process payments - Provide customer support - Improve our services and website - Meet legal and regulatory obligations We only collect information necessary to operate Kintail Retreats effectively and professionally. 3. Payment Information Payment transactions are processed securely through third-party payment providers. We do not store full payment card details on our systems. 4. Sharing Your Information We do not sell or share your personal information with third parties for marketing purposes. Your information may only be shared where necessary with: - Payment providers - Booking platform providers - Professional advisers or service providers - Legal or regulatory authorities where required by law 5. Data Storage & Security We take reasonable steps to protect personal information from unauthorised access, loss, misuse, or disclosure. While we aim to use commercially acceptable means to protect your information, no method of electronic storage or transmission is completely secure. 6. Retention of Information We retain personal information only for as long as reasonably necessary to: - Fulfil bookings and provide services - Meet accounting and legal obligations - Resolve disputes or enforce agreements 7. Cookies & Website Analytics Our website may use cookies or analytics tools to improve user experience and understand website traffic. You can control cookie preferences through your browser settings. 8. Your Rights Under applicable data protection laws, you may have the right to: - Request access to your personal information - Request correction of inaccurate information - Request deletion of your data where appropriate - Object to certain types of processing - Withdraw consent where processing is based on consent Requests relating to personal data can be made using the contact details below. 9. Third-Party Links Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external sites. 10. Changes to This Policy We may update this Privacy Policy from time to time. Any updates will be published on our website. 11. Contact Us If you have any questions regarding this Privacy Policy or your personal information, please contact: Kintail Retreats Email: hello@kintailretreats.co.uk